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Knowledgebase is a categorized collection of answers to frequently asked questions (FAQ) and articles. You can read articles in this category or select a subcategory that you are interested in.  

» Articles in this category:

 
What do I put for both incoming and outgoing mail server? Article rated 3.4/5.0
For both incoming and outgoing mail server put mail.yourdomain.com
What is your Name Servers for my domain? Article rated 3.0/5.0
We have many Shared Hosting Servers and in the welcome email we will send your Namerserver details and some other important information. For example. Primary: Ns89.HostingConcept.net Secondary: Ns90...
Can i change my hosting domain name to another domain? Article rated 4.0/5.0
Well, you can change your existing hosting plan domain name to some other domain name by purchasing "domain name change". The fee is $10 and for further details please send an email to our s...
My password is being rejected. What should I do? Article rated 1.8/5.0
The most common problem when your password is rejected is that you are either: a.) Using the wrong password b.) Using a password with invalid characters. c.) Using an incorrect username d.) Using ...
What is ASCII and Binary? Article rated 5.0/5.0
ASCII and Binary are modes by which you are going to transfer your files into your web server. Text files and other common files like your html pages, CGI Scripts, PHP scripts, Javascripts, css files,...
What is default or home page filename? Article rated 3.7/5.0
Your default filename is index.html or index.htm page. So you can reach your site instead of typing the whole www.yourname.com/index.html, you can just type www.yourname.com on your browser. However,...
Will you place ads on my site? Article rated 3.7/5.0
HostingConcept will NOT place ads on your site.
How long does it take to get my domain working? Article rated 3.0/5.0
It usually takes 24-48 hours for a domain to fully propagate.
What forms of payment do you accept? Article rated 2.3/5.0
We accept MasterCard, Visa, American Express, Discover.
Are your server's Unix, or NT? Article rated 4.2/5.0
Our servers are Linux Red Hat, CENTOS 4.x, Fedora Core 2 & Windows Servers 2003/2008 etc.
Do you allow adult sites? Article rated 3.7/5.0
No.
What control panel do you use and do you have a demo? Article rated 2.3/5.0
The control panels we use on our servers is called cPanel, Helm, DotNet Panel and Plesk.
Can I pay monthly? Article rated 3.7/5.0
Yes, you may pay month to month with no contracts.
How long does it take to setup my account? Article rated 3.7/5.0
Your account will be setup automatically within 24 hours, but after cleared your payment then we will send you welcome email.
Are there any hidden charges? Article rated 3.0/5.0
No
How much is extra bandwidth and space? Article rated 3.0/5.0
If you need more bandwidth or disk space e-mail us to upgrade you to a higher plan. If you need more bandwidth or space then our highest plan offers please email support@hostingconcept.net for a custo...
Do you offer shell access? Article rated 4.0/5.0
Yes, please contact our support department for Shell access.
Can I password protect directories? Article not rated yet
Yes you can password protect directory's within cPanel.
Can I upgrade at any time and how does it work? Article not rated yet
Yes you can upgrade at any time. It is free to upgrade and the only charge would be the price difference in the plan you upgrade to. Please contact our billing department.
Can I view my site even though my domain's name servers haven't propagated yet? Article not rated yet
Yes, http://youriphere/~yourusernamehere/
What do I set my domains name server's to? Article not rated yet
Please read your welcome e-mail if you have lost your welcome email then you can send an email to support for your server's dns request.
Do you have a manual for our control panel? Article not rated yet
Go to http://www.hostingconcept.net/support/support.html
Where do I go to login to my control panel? Article not rated yet
You go to http://www.yourdomain.com/cpanel etc
How do I make sub-domains? Article rated 5.0/5.0
To make a sub-domain login to your control panel and you will see a Sub-domains icon and then followed the instruction.
Where can I download a free FTP? Article not rated yet
We recommend downloading WS FTP, Cute FTP software from www.download.com
What is a subdomain? Article not rated yet
www.domain.com is a domain name. A subdomain is anything that replaces the www in a domain name. http://sales.hostingconcept.net is a subdomain. www.sales.hostingconcept.net is not a subdomain.
I'm going to purchase my own ssl what do I need to know? Article not rated yet
Our servers are Apache + Mod SSL If you require assistance from us to install it there will be a installation fee. We will need both the key and the csr. You will also need a dedicated ip before conta...
What is the difference between shared ssl and private ssl? Article not rated yet
A shared ssl displays as https//ip/~yourusername/ A private ssl would display as https://www.yourdomain.com in the address bar.
How do I get the 30 day money back? Article rated 3.7/5.0
Please read our refund policy.
What version of cPanel are you using? Article rated 3.7/5.0
Our servers automatically stay up to date with the most recent stable cPanel version.
What version of MySQL are you using? Article rated 3.0/5.0
We are using version 4.x.x. For more details please contact our support department.
What version of perl are you using? Article rated 2.3/5.0
We are using version 5.x.x. For more details please contact our support department.
What version of php are you using? Article rated 3.7/5.0
We are using version 5.x.x. For more details please contact our support department.
How do I create databases and manage them? Article rated 3.0/5.0
Login to your cPanel and click MySQL Databases. After your database is created you can manage it from phpmyadmin. This can be found at the very bottom of the MySQL page.
None of my cgi scripts are working on the server. How do I get them to work? Article rated 3.0/5.0
First make sure that they are chmoded to 755 if that dosen't work trouble shoot it
Where do I go to check my emails using my browser? Article rated 2.6/5.0
www.yourdomain.com/webmail/
How do I create email accounts? Article rated 2.3/5.0
To create an email account login to your control panel and click add/remove email account's.
What is the path to sendmail? Article rated 3.4/5.0
The path to sendmail is /usr/sbin/sendmail
What is the local path to perl? Article rated 3.7/5.0
The path to perl is /usr/bin/perl
It's not letting me upload my files what's wrong? Article rated 3.7/5.0
Make sure you are uploading to the right web directory which is the WWW folder.
 


» Top Knowledgebase articles: Views
 What do I put for both incoming and outgoing mail server? 30594
 What is your Name Servers for my domain? 25354
 Can i change my hosting domain name to another domain? 24738
 My password is being rejected. What should I do? 21207
 What is default or home page filename? 20634
 What forms of payment do you accept? 18713
 How long does it take to setup my account? 17394
 How long does it take to get my domain working? 17306
 Are your server's Unix, or NT? 14779
 What control panel do you use and do you have a demo? 10364
 How do I get the 30 day money back? 10289
 What is ASCII and Binary? 9547
 Do you allow adult sites? 7114
 Can I pay monthly? 3092
 Will you place ads on my site? 1964
 How much is extra bandwidth and space? 1859
 Are there any hidden charges? 1759
 Do you offer shell access? 1301
 
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