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All Web Hosting plans include a 30 day money back guarantee. If you are dissatisfied with our service for any reason, you will receive a full refund (minus setup fees and overage charges) if you cancel your account within 30 days of the activation of your account. Our refund policy does not apply to any additional items or services. No refunds are available after 30 days. In order to cancel service, you must contact HostingConcept's Billing Team, Monday through Friday, 9:00 A.M. to 6:00 P.M. HostingConcept's billing representatives will assist you with the cancellation process. Please be aware that there are no pro-rated refunds after the first 30 days of service. Accounts cancelled/terminated by HostingConcept for violating our Terms of Use do not qualify for the 30-day money back guarantee. For example, if your account is cancelled due to spamming etc you will not be given any refund. Customers may contact HostingConcept's Support Team via Live Chat Support, Helpdesk or email at: support@hostingconcept.net. |